Process & Change Manager, Networks

Newbury, England, United Kingdom · IJ Recruit


We are recruiting on behalf of our client within the telecommunications industry for a Process & Business Change Manager to work on site representing ij. Our client requires Process Analysis & Business Change services in order to support a Ready Networks programme to delivery on the below,

Role Overview:

Responsible for the management, business analysis, co-ordination, design and delivery of change for New Product Development, and internal driven change, (inc. process documentation) required within Global Provide to accommodate;

To further support the Global Provide organisation in identifying areas for continuous improvement, re-work reduction and resolving process and procedure breakdowns or shortfalls, which prevent the timely and qualitative provision of customer services within Global Provide.

To be a key-stakeholder and act as single point of contact for Global Provide in Vodafone wide programmes and projects (including NPD) which shape our future business operating models, systems and tools within an environment of customer excellence.

This role will also act a single point of contact and interface for the Global Enterprise Partner Management team to drive consistent partner management (supplier) processes, partner performance optimisation programmes and process improvements initiatives


Key Objectives in the Period:

Key Performance Indicators:

Competencies, Knowledge & Experience:

Must have Technical / Professional Qualifications:

Essential Skills & Experience:

Inglis Jane was founded in 2001 to provide contract product and innovation management services to telecom and Internet companies. Since then, ij has grown organically into a unique hybrid of a contract and permanent recruitment agency and a full service consultancy. We are experienced in delivering across a wide range of businesses from start-ups to FTSE 100 companies and we offer a diverse and valuable set of services.

Working with ij gives you access to programme, product and portfolio delivery expertise throughout the entire project life-cycle; from ideation to successful completion and audit.

We aim to make the experience of working with ij:

ij recruit operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, race, colour, ethnic origin, nationality, religion or beliefs, disability and age.

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